Airbnb Data Scientist – Inference/Support Products 

United States 

719215075

The Difference You Will Make:

For this role, we’re seeking a causal inference expert to join the Customer Support Data Science team, and have a direct opportunity to contribute, influence, and lead in the CS Personalization space by designing scalable scientific solutions for problems like:

• Identifying segments of users with unique CS needs
• Estimating the impact of changing the CS experience for those groups of users
• Find causal relationships between a customer’s CS experience and long term loyalty
• Provide strategic insights around tradeoffs between CS quality and cost to empower us to offer the best possible CS experience to our customers

A Typical Day:

• Execute on a CS segmentation roadmap including data exploration and model prototyping
• Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific decisions, and quantify impact
• Productionize, and operate causal models and pipelines at scale
• Design and analyze experiments to measure the effectiveness feature launches
• Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress

Your Expertise:

• 4+ years of relevant industry experience (e.g. data scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields
• Strong fluency in Python, SQL, and statistical programming such as R
• Familiarity with causal inference and experimentation and a desire to continue to learn
• Proven ability to communicate clearly and effectively to audiences of varying technical levels
• Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community.

Preferred Expertise:

• • • Experience in operational research or personalized marketing models a plus

Offices: United States