Siemens Service Operations Team Leader Chicago IL 

United States, Illinois, Chicago 

71853692

Position Overview:

2. Ensuring technical and material support to the customer.

3. Providing a positive customer service experience.

4. Maintaining ongoing, effective communication with all internal and external relevant parties.

What your day-to-day will look like:

• Operate and promote a safe working environment and be responsible for reporting Close Calls and accidents/incidents promptly: document incidents or issues encountered with the equipment and track issues to resolution.
• Schedule Siemens Technical Support team availability.
• Establish a rapport with Amtrak management and maintenance facility personnel. Support Amtrak in completing Scheduled Maintenance tasks and provide technical support for Unscheduled Maintenance.
• Give mentorship and feedback to the team regarding performance, quality, and productivity issues.
• Support overall service contract projects, initiatives, and commitments such as material orders, technical training, and asset management.
• Ensure quality of work completed at the assigned facility.
• Work with the local customer to generate ideas and procedures to make future jobs more efficient and communicate these initiatives with Siemens' management.
• In the absence of Stores Keeper Controllers, perform Material transactions to support the fleet as needed.

To thrive in this role, you have:

• High School Diploma / GED
• Minimum of 5 years of experience in an industrial or maintenance environment related to technical field service.
• Minimum of 3 years of experience with direct customer service.
• Demonstrated understanding of engineering fundamentals within mechanical and electrical engineering.
• Experience with Microsoft Office suite applications to generate reports, presentations, email communications, and work with spreadsheets.
• Candidates must have the ability to connect with executives, local craft, and customers effectively.
• Well demonstrated verbal and written communication skills and interpersonal skills in English.
• Setting you apart from other would be a background in rolling stock maintenance and commissioning or other rail-related experience.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

. The base salary range for this position in Chicago IL is $90,300-$121,900. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.