ATT Field Support Specialist HT Government 

United States, Maryland, Columbia 

717857619

Job Description:

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

The job duties of the IT Field Support Specialist are as follows:

• Conducts sites surveys; assesses and documents current site configuration and user requirements.
• Analyzes existing requirements and prepares specifications for hardware acquisitions.
• Develops hardware installation schedules.
• Prepares drawings documenting configuration changes at each site.
• Prepares site installation
• Configures computers, communications devices and peripheral equipment.
• Trains site personnel in proper use of hardware.
• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems.

Required Qualifications:Minimum education and experience level:High school/GEDand zero (0) to two (2) years of experience. (NOTE: Will accept an AA or BS in a technical field as a substitute for years of experience).

AND DOD8570 Certification. Preferred Security +.

• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be available to work an8-hour shift between the hours of 6am-and 6pm, as determined by management.
• Must be able to lift/carry up to50 poundsmultiple times per shift.
• The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
• In order to be considered for this position, you must have avalid driver’s license and an acceptable driving record.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

Columbia, Maryland

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

04/08/2025