3M CIR Specialist/Analyst 

Taiwan, New Taipei 

716515067

Job Description:

Job summary:timelines.

Primary Responsibilities include but are not limited to the following:
• End-to-End CIR Management and analysis for assigned customers in the 3M Business. This individual will research and analyze customer specific disputes, returns, adjustments, delinquencies, and credit worthiness in order to identify root cause issues and implement preventative actions plans.
• Partners with assigned customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, fax, written, and personal face-to-face communication.
• Informs appropriate credit and division management and staff of credit status and high-risk accounts, makingrecommendationson managing credit exposure and partnering with internal clients and external customers on carrying out plans. Uses appropriate security methods to reduce credit risk, such as Letters of Credit, Personal or Cross-Corporate Guarantees.

• Reconciles other open items on customers’ accounts, including open credits and unapplied payments. Resolution includes research and appropriate document gathering to ensure 3M and customer records are in agreement and compliant with local regulations. May include occasional customer visits, with either a senior level team member in attendance or providing guidance.
• Evaluates credit worthiness of current and new customers and establishes Maximum Justified Credit Limits within balance limits set by management based on analysis of Trade Reporting, internal 3M data, and other data available and as needed. Develops analytical and reporting skills
to interpret all information prior to extending, increasing or denying credit availability. Develops knowledge of and offers clients and customers alternative methods for credit extension when applicable and available. Unusual situations are referred to a senior credit professional, credit risk analyst or management team.
• Provides reports and handles non-routine and difficult inquiries across multiple functional areas (adjustments, credits/debits, post audit and returned goods administration, information technology, customer account management, supply chain, transportation, pricing and distribution centers)
• Applies analytical skills for analysis and interpretation of trends or data generated by company reportingsystems/applications/databasesand through extensive use of Microsoft Excel, Power BI, Salesforce, and other systems.
• Adapts differing techniques and methods to develop solutions for a variety of complex CIR issues.
• Must be able to work and handlesensitive/confidentialfinancial data.
• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
• Knowledge and use of SAP systems, Maintain and remain current with all SAP training and certifications. Become an SAP Dispute Management user.
• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.
• Actively participates in relevant corporateprograms/initiatives,complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.