מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
OVERVIEW:
Specialist Customer Success Partners (S-CSPs) manage assigned cloud customer accounts daily, including account management strategies, developing and managing engagement and expansion plans, and orchestrating Customer Success services to ensure consumption and product usage growth within assigned customers. This position's focus is to maximize the value for customers of their investments in SAP CX cloud products and promote revenue growth and protection.
The S-CSP CX role is a specialist role within the Customer Experience (CX) domain. Its responsibility is to be the primary point of contact for our customers' stakeholders, including IT organizations and stakeholders from multiple levels within our customers' organizations (from administrators and practitioners to the C-Suite). Further outlining that you own and develop both tactical & strategic customer relationships for a defined number of key customers in North America (NA). You will enhance the customer outreach in a manner that ensures customer retention and high renewal rates. You will be required to plan and coordinate adoption and expansion activities by prioritizing and managing all business processes to ensure operational excellence. A strong focus on customer satisfaction will furthermore allow you to continuously grow your reference customer base.
WHAT YOU'LL DO:
S-CSPs enable their customers' long-term success through multiple account management avenues. These are some of the core account management practices utilized.
WHAT YOU BRING:
Intitulé du poste : S-CSP Expérience client – Canada
Déplacements : 0 à 30 %
Site du poste : Montréal
SYNTHÈSE :
Le spécialiste des partenaires de la réussite client (S-CSP) gère quotidiennement les comptes clients en nuage qui lui sont affectés, notamment les stratégies de gestion des comptes, en développant et gérant les plans d’engagement et d’expansion, ainsi qu’en orchestrant les services de réussite client afin d’assurer la croissance de la consommation et de l’utilisation des produits pour les clients qui lui sont affectés. Ce poste a pour mission de maximiser la valeur que les clients tirent de leurs investissements dans les produits SAP CX en nuage, ainsi que de promouvoir la croissance et la préservation du chiffre d’affaires.
Votre rôle en tant que S-CSP CX est celui d’un spécialiste du domaine de l’expérience client (CX). Vous faites office d’interlocuteur principal pour les parties prenantes de nos clients, y compris les organisations informatiques et les parties prenantes à différents niveaux des organisations de nos clients (des administrateurs et responsables à la direction). Vous possédez et développez en outre des relations à la fois tactiques et stratégiques avec un nombre défini de clients clés en Amérique du Nord (NA). Vous êtes chargé de renforcer la relation avec les clients de manière à garantir leur fidélisation et des taux de renouvellement élevés. Il vous sera demandé de planifier et de coordonner les activités d’adoption et d’expansion en hiérarchisant et en gérant tous les processus de gestion dans le but d’assurer une excellence opérationnelle. En outre, vous accroîtrez continuellement votre base de clients de référence en mettant spécifiquement l’accent sur la satisfaction du client.
VOTRE RÔLE :
Les S-CSP favorisent la réussite à long terme de leurs clients grâce à divers procédés de gestion des comptes. Les principales pratiques de gestion des comptes utilisées sont les suivantes :
VOTRE PROFIL :
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 112,400 - 242,100 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:
Requisition ID: 402669 | Work Area: Sales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Job Segment: Cloud, ERP, SAP, Pre-Sales, Technology, Customer Service, Sales
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