Secure. Simplify. Scale
As a senior Salesforce Project Manager, you will be responsible for delivering the project objectives and achieving its KPIs. You will orchestrate project planning and execution, overseeing cross-functional processes, stakeholders, and teams to ensure the seamless, best-in-class implementation and optimisation of Salesforce solutions in alignment with Fireblocks' strategic and business requirements.
You’ll be:
- Lead the planning, execution, and delivery of Salesforce implementation projects, ensuring alignment with business objectives and client expectations.
- Develop detailed project plans, including scope, timeline, resource allocation, and risk management.
- Coordinate with clients, stakeholders, and cross-functional teams to define project requirements, goals, and deliverables while fostering best practices in business processes and Salesforce solutions.
- Monitor project progress and track KPIs to ensure adherence to timelines, milestones, and user satisfaction.
- Address roadblocks and challenges promptly, adjusting the project plan as needed.
- Manage project budget, monitor expenses, and ensure projects are delivered within financial constraints.
- Oversee and sync the work of project team members, including architects, administrators, business analysts, developers and consultants, providing guidance and support as needed.
- Work closely with business leads, providing a deep knowledge of sales, finance, service, and marketing processes and advising on best practices and benchmarks.
- Ensure alignment in cross-department policies and business processes.
- Conduct regular project status meetings, providing updates to stakeholders and addressing any issues or concerns. Prepare status reports and presentations for management discussions.
- Identify and mitigate project risks, implementing corrective actions as necessary to ensure project success.
- Facilitate user acceptance testing (UAT) and ensure that final deliverables meet client requirements and quality standards.
- Provide training and support to clients and end-users to ensure successful adoption of Salesforce solutions.
- Proactively communicate with key stakeholders and users to detect problems early and ensure customer satisfaction.
- Ensure adherence to Salesforce best practices and methodologies throughout the project lifecycle.
- Stay current with Salesforce updates, industry trends, and best practices to improve project delivery processes continuously.
You’ll bring:
- At least 5 years of experience leading complex Salesforce implementation projects, with a proven track record of successful delivery.
- Bachelor's degree in Business, Information Technology, or related field (Master's degree preferred).
- In-depth knowledge of Business processes, especially in Sales, Finance, Services, and Marketing.
- In-depth knowledge of Salesforce functionalities, configurations, and customisations, including CPQ.
- Excellent leadership skills.
- Outstanding communication and interpersonal abilities
- Excellent presentation and storytelling skills
- Problem-solving mindset with the ability to navigate complex project challenges and conflicts.
- Proficiency in project management tools and methodologies.
- Project Management Professional (PMP) certification or equivalent is a plus.
- Salesforce certifications- an advantage