Uber Director Claims Process Management 

United States, West Virginia 

714739681

What You’ll Do

• Consulting and Advisory: You and your team will provide expert consultation to external insurance partners on the best practices for commercial auto claims handling, primarily bodily injury, underinsured and uninsured motorist claims.
• Process Implementation: You and your team will develop and implement preferred processes for claims management, ensuring alignment with industry standards and Uber needs.
• Strategic Planning: You will work closely with Uber’s Chief Claims Officer and lead your team to design and execute strategic plans to enhance claims operations. You will utilize data-driven insights and claims management behavioral expertise to create industry leading approaches to design best in class TNC/DNC best claim practices in partnership with our business partners and stakeholders.
• Complex Issue Resolution: Lead and develop your team to advise on the resolution of complex coverage issues and litigation management, helping external and internal business partners navigate and mitigate risks.
• Data Analysis and Recommendations: Use data analytics to identify trends, inform recommendations and implement solutions that improve claim outcomes while providing guidance to internal stakeholders such as Risk Management, Legal, Safety and Product lines.
• Documentation and Training: Lead your team to use optimal framework to document processes and collaborate with both internal and external Learning and Development to design and provide training ensuring successful adoption and adherence to new procedures and technology.
• Contract Review, Budgeting and Staffing: Experienced in contractual review and managing compliance, adherence to expense management budgets and proven application of varying staffing models to ensure desired internal team and external business partner results.
• Stakeholder Engagement: Develop relationships with internal and external stakeholders and business partners to understand Uber needs while tailoring solutions aligned with contractual requirements and market needs as well as maintain retention of talent through satisfaction with consulting services as well as improved results.

Basic Qualifications

• 10+ years claims or actuarial experience, with a variety of roles/perspectives (for example - commercial auto, general liability, analytics, process, claims oversight)
• 5+ years experience in managing and leading teams

Preferred Qualifications

• 6+ years experience in commercial auto claim handling with experience handling bodily injury claims, including high policy limits and complex coverage issues
• Proven experience in managing litigation related to commercial liability claims
• 3+ years of frontline leadership experience managing liability claims.
• Demonstrated ability to document processes and make actionable recommendations for improvement
• Exceptional ability to adopt presentations and messaging to different levels of audience from individual contributors to senior executive leaders.
• Experience in successful strategic design and implementation using data-driven insights and claims management behavioral expertise, including experience developing and implementing strategic business plans.
• Experience managing relationships with TPAs, insurance carriers and suppliers
• Advanced written and verbal communication skills
• Thrives in forging new ground in a fast pace environment
• Ability to serve as an insurance and claims subject matter expert

For Chicago, IL-based roles: The base salary range for this role is USD$199,000 per year - USD$221,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD$199,000 per year - USD$221,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$177,000 per year - USD$196,500 per year.