מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Apple Senior Manager Retail Contact Center Workforce Operations United States, West Virginia 713738232
09.09.2025
You will use your contact center experience, industry knowledge, and collaboration skills to act as a bridge between strategic goals and daily operations. This is a dynamic environment that requires seasoned leader to make strategic and global decisions that effectively balance multiple competing priorities.
- Identify problems/opportunities, develop strategies, and build operational procedures to optimize staffing execution and enhance business performance. Provide input on organizational decisions regarding key staffing resourcing and scale opportunities.
- Creatively apply emerging technologies and workforce management techniques to enhance the utilization of existing resources.
- Provide comprehensive analysis of situations where performance goals are not met, including detailed explanations of the underlying factors and potential solutions for future improvement.
- Cultivate and develop a diverse team of high-performing leaders, across various locations and regions, fostering innovation and operational excellence.
- Regularly review organizational performance and workforce strategies to ensure that operational objectives and management priorities are aligned and mutually supportive.
- Provide project management resources and develop staff with appropriate skills for complex tasks and the project lifecycle.
- Collaborate with cross-functional teams across various regions during overlapping business hours to drive positive collaboration for both strategic and tactical initiatives that improve team efficiency and productivity.
- Present insights and recommendations to senior leadership, translating complex data into clear narratives.
- 7+ years combined experience, with complex workforce management, labor and productivity analytics, or project management from ideation through completion.
- 5+ years of experience building and leading teams including large globally distributed teams.
- Contact Center experience required.
- Effective presentation and communication skills, including ability to explain complex data and service level analysis in a concise manner and influence and engage with senior leadership.
- Proven problem-solving, partner management and cross-functional project work experience.
- Experience with workforce tools (Aspect preferred) and data reporting platforms such as Tableau
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams. Makes space to listen, learn, and amplify diverse perspectives and experiences
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
משרות נוספות שיכולות לעניין אותך
