JPMorgan Experience Design Senior Associate 

United States, New York, New York 

713437020

As an Experience Design Senior Associate in Design & Customer Experience Cross-Product, you will play a pivotal role in shaping the user experience of our products and services. Leveraging your advanced knowledge of experience design principles, you will work within a multi-disciplinary team to identify scalable solutions and transform our ways of working at Chase. You will also help build prototypes to test and iterate on concepts.

Job Responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and user satisfaction.
• Conduct data-driven analyses to inform design decisions, transforming raw information into valuable insights.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, catering to a diverse range of users.
• Operate with an iterative design mindset, incorporating user feedback to continuously improve user experiences.
• Analyze market trends, user research studies, and user behavior to inform design decisions and contribute to strategic thinking.
• Support the program strategy and delivery of our CCB Design Development Program.
• Design and deliver learning and training materials for recent graduates and career switchers.
• Develop people management skills by guiding design case challenges and managing stakeholder engagement.

Required Qualifications, Capabilities, and Skills

• 3+ years in user experience design or equivalent role focused on digital products and services.
• Proven ability to create visually appealing and functional designs using tools like Figma, Sketch, or Adobe Creative Suite.
• Experience in designing and optimizing user experiences across web, mobile, and other digital channels.
• Experience interpreting complex data and transforming it into actionable insights.
• Proficient understanding of inclusive design principles, accessibility guidelines, typography, color theory, and assistive technologies, with a history of creating accessible and inclusive digital experiences.

Preferred Qualifications, Capabilities, and Skills

• Experience in financial services or other highly regulated industries.
• Experience working with large, complex stakeholder groups.
• Experience in service design methodologies such as co-creation and service blueprinting.