Microsoft Customer Success Account Manager 

Singapore 

713185694

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience

Preferred Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
• 3+ years relevant work experience within customer industry
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification

Account Planning:

You will partner with Account team peers to drive conversations

You'll oversee customer projects from start to finish, ensuring timely
completion and smooth transition to usage through a robust program delivery plan andupdated milestones.

You will establish and nurture strongthe support coverage model, consumption roadmap & delivery execution oversight and

Opportunity and Pursuit Management: You will bring forward customer insights tosellers to support them in identifying and qualifying opportunities.Consumption and Delivery Execution:

In this role, you will assume leadership in

Additionally, you will define desired outcomes to enhance the performance, health, andYou will be accountable for planning a portfolio of engagements, facilitating crossgroup collaboration, orchestrating resources, maintaining effective communication,demonstrating analytical capabilities, and paying attention to detail.

As a CSAM, youwill be responsible for developing and executing a comprehensive cross-cloudcurrent and future.

This role demands excellent communication skills and the ability to

As a CSAM,you will demonstrate leadership in teams consisting of Microsoft, Partner, andsuccess. You will provide leadership and orchestration across the Customer SuccessMicrosoft and partner project teams. Additionally, you will effectively prioritize betweenUnified contract obligations.
Technical Skilling:

You will build technical expertise to align customer goals with Microsoft
solutions, proposing outcomes for solution deployment and health.

You will identify andworkloads, leveraging deeper technical resources as needed. You'll also addresstechnical blockers, provide engineering feedback, and drive product and solution improvement.

You must have a proven track record in effectively managing complex
technical engagements and/or programs. Previous experience in a Cusomer Success, Program Manager orEngagement Manager role with a focus on Cloud and software/services solutions ishighly desirable and preferred.