Philips Technical Support Specialist - AllParts Medical 

United States, Tennessee, Nashville-Davidson 

713021949

Your role:

• Provide technical support for AllParts Medical customer and corresponding technical groups, using exceptional knowledge of multi-OEM CT systems to resolve software and hardware issues and assist external clients with technical inquiries.

• Create and maintain system reference documentation, provide internal technical feedback, build customer relationships to enhance the AllParts Medical Brand, and support a variety of hardware and software across evolving installations.

• Review, update, and author knowledge articles, conduct root cause analysis post-escalations, and escalate severe issues to leadership for support and awareness.

• Address customer product inquiries through various channels, leverage technical expertise for troubleshooting, and recommend corrective actions to ensure the resolution of electro/mechanical or software issues.

You're the right fit if:

• Minimum 2 years of experience with Bachelor's in areas such as Technical Troubleshooting, Customer Service preferably in the Healthcare Industry or equivalent OR no prior experience with Master's Degree.

• The role requires expertise in root cause analysis, troubleshooting, escalation management, documentation and reporting, continuous improvement, product repair and maintenance, IT networking, regulatory requirements, engineering and electronics fundamentals, remote support tools and techniques, and technical acumen.

• Bachelor's/ Master's Degree in Engineering, Medical, Science or equivalent.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

This is an office-based role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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The pay range for this position in Nashville, TN is $87,750.00 - $140,400.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.