SAP Consultant - Technical Service Coordination 

Mexico, Mexico City 

712931973

SAP is looking for an analytical, solution-orientated Consultant who experienced in service coordination and project management. You will have to collaborate with other ECS internal stakeholders/ unitssuch as Technical Areas, Cross-Delivery, Managed Service Providers, and sometimes guide other roles on our portfolio, processand technical details for troubleshooting, action planning and resolution of related topics.

Service Coordination:

• Coordinate technical service delivery & experts from Technology Services team and attached supplier network and drive those topics to resolution to the satisfaction of the customer.
• Drive service-related discussions with the customer and internal stakeholders and act as the orchestrator of experts
• Provide training and guidance to ECS internal stakeholders on technical CAS portfolio items
• Provide reporting on our service deliverables KPIs
• Perform RAG meeting with our suppliers.

Improvements & Project Management

• Identify bottlenecks, inefficiencies, and areas for improvement in existing processes and collaborate with cross-functional teams to implement process and/or tool improvements.
• Define process & service objectives, performance metrics, and improvement targets and monitor and analyse relevant KPI’s using data-driven approaches.
• Model the process and develop Standard Operating Procedure and Work Instruction,KnowledgeBase Articles, Wiki pages, BLOG entries etc.
• Alignment with various tool system / application owners to represent Technology Service team delivery requirements.

What you bring:

• You should have very good analytical and solution-oriented thinking as well as presentation, and networking skills.
• Ability to build, grow and maintain relationships with internal stakeholders, suppliersand customers.
• Ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Knowledge in ITIL and Project Management methodology
• Knowledge of SAP basis technologies is a plus.
• Working effectively in international and virtual teams should be something you are used to do.
• Fluent in English

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