Amazon Sr Amazon Connect Architect eero 

United States, Washington, Seattle 

712428757

Key job responsibilities
Daily, you'll oversee the technical health and continuous improvement of our Amazon Connect environment and its impact on customer experience. As the Solution Architect managing eero's telephony platform, a typical day will include designing solutions for complex business requirements, reviewing system performance metrics, and collaborating with cross-functional teams to implement new features and capabilities. You'll conduct technical reviews with stakeholders, design and implement integrations, and ensure the platform's security and compliance standards are maintained. You'll work closely with operations teams to optimize contact flows, implement AI/ML solutions, and enhance agent productivity tools.
A day in the life
As a Sr. Amazon Connect Architect, you will:- Lead technical architecture decisions and provide expertise in contact center technologies
- Monitor and optimize system performance, reliability, and cost efficiency
- Develop and maintain integration patterns with other AWS services (Lambda, DynamoDB, S3, Polly, Q, Nova-Sonic, etc.)
- Create and maintain technical documentation for systems and processes
- Implement best practices for security, high availability, and disaster recovery- Drive innovation through the implementation of new features and capabilities- Provide technical leadership in incident management and problem resolution

- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- - Experience with CCaaS platforms and contact center operations
- - Knowledge of AI/ML services (Amazon Lex, Amazon Q)

- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
- - Experience with CI/CD practices and infrastructure as code
- - WiFi and Networking experience
- - Strong problem-solving skills and analytical capabilities
- Proven track record of taking ownership and delivering results
- - Previous experience in a sales facing role, designing and building solutions for ISP / MSP / Enterprise Customers.
- Experience managing multi-national infrastructure telephony deployments