Microsoft Director Industry Advisor Store Operation 

Taiwan, Taoyuan City 

712014018

Ideal Profile:

• Proven experience in store operations within large retail organisations.
• Strong background in digital transformation, with hands-on experience deploying AI, POS, ERP, or IoT platforms.
• Ability to engage senior stakeholders and influence cross-functional teams across regions.
• Recognised as a subject matter expert with the credibility to represent the organisation in customer-facing and strategic forums.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years customer-facing experience in consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience

OR Master's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 5+ years customer-facing experience in consumer goods, retail, management consulting, consultative selling, technology or industry-relevant equivalent management or technical work experience

OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 15+ years customer-facing experience in a combination of consumer goods and retail industryandmanagement consulting at the Director, Principal and Associate Partner level or equivalent (strategy preferred with the likes of Accenture, PwC, EY, McKinsey, KPMG or the equivalent), consultative selling of transformative technology.

OR Master's Degree in Business or related field AND 12+ customer-facing experience in a combination of consumer Good and Retail industryandmanagement consulting at the Director, Principal or Associate Partner level or equivalent (strategy preferred with the likes of Accenture, PwC, EY, McKinsey, KPMG or the equivalent), consultative selling of transformative technology

OR equivalent experience.

Key Responsibilities:

• Strategic Technology Enablement : Act as a trusted advisor to the Store Operations leadership, translating operational challenges into scalable technology solutions that improve efficiency, customer experience, and workforce productivity.
• Transformation Leadership : Lead the design and execution of transformation roadmaps, including intelligent store initiatives, AI-powered task management, and predictive analytics for inventory and staffing.
• AI & IoT Integration : Champion the adoption of AI agents, IoT platforms (e.g. Optra), and unified commerce systems (e.g. EVA) to enable real-time visibility, automated workflows, and omnichannel execution.
• Frontline Empowerment : Equip store associates and managers with digital tools that streamline operations, reduce turnover, and enhance decision-making—from shift scheduling to customer issue resolution.
• Cross-Functional Collaboration : Work across merchandising, supply chain, and customer service teams to ensure alignment of digital initiatives with business goals and brand standards.