Adidas MANAGER GBS HR SERVICES 

Germany, Bremen, Bremen 

712011490

Key Responsibilities:

• Manage a team between 6 to max. 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream strategy
• Monitor daily the international mobility / relocation requests and related areas service delivery, vendor management, team’s performance, ensure direct reports meet their individual tasks, deadlines and deliver according to established standards.
• Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans
• Act as first escalation level and solve issues as quickly as possible, including root cause analysis and process improvement based on findings.
• Replicate best practices across countries within the team and ensure that process documentation is continuously updated.
• Ensure that the projects and processes are delivered in accordance with established policies and procedures along with all legislative compliance requirements.
• Maintain effective internal controls and proactively work to identify and implement efficiency improvements. Support internal & external audits.
• Build & maintain long-term relationships with internal or external customers & key stakeholders (e.g., HR Directors, COEs, CBE, Total Rewards, Talent Acquisition, HR Data, H2R HXM, etc.).
• Support implementation of HR Services Strategy regarding tools, programs, and processes
• Participate in internal and cross functional projects as required.
• Create and implement realistic goals for the team in alignment with GBS strategy.
• Develop and implement best practices, monitor and improve key performance indicators and SLA metrics.
• Maintain confidentiality of any private employee information, any proprietary information and ensure process wise information is secure.
• Create ad hoc reports/ reporting and analyze data, both for internal management as required and for external authorities / agencies to meet legal obligations.
• Support and actively participate in the recruiting process for own team
• Prepare and support new team members functional onboarding and integration in the team and company culture
• Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as crossfunctional stakeholders and monitor customer
• Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintained, achieved an reported correctly and on a timely manner
• Handle escalations by providing support in resolution of complaints and issues, as needed
• Problem analysis and proposal or assessment of solutions, and respective implementation
• Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team
• Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, audit)
• Monitor of work requests and allocation (ticketing and e-mails)

Key Relationships:

• Employees
• COEs: CBE (Cross Border Employment team) and Rewards
• Vendors, external authorities, consultants
• HRBPs
• GBS Operations and Process Excellence teams
• Legal department
• Finance Department

Knowledge, Skills and Abilities:

• Strong interpersonal skills combined with an ability to navigate easily within complex organizations, connect with a variety of functions, audiences, etc.
• Previous experience in leading and managing operational HR teams
• Ability to lead by example and prioritize team’s workload to provide excellent customer experience, having a high-volume administration to execute
• Very good analytical skills and detail-oriented work style
• Timely and complete achievement of set goals, while maintaining appropriate quality of parameters
• Highly results driven and self-motivated team player with compassion, integrity, trust, and perseverance.
• Taking responsibility for solving problems
• Ability to work under pressure and to prioritize tasks
• Curious and growth mindset, keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Solid knowledge in HR topics, such as: Immigration, International Mobility, HR Administration (hiring, international taxation, compensation and benefits, mobility)
• Good understanding of legal regulations for several European countries
• Experience with SAP and good knowledge of HR Systems like, development tools, performance tools, etc.

Requisite Education and Experience / Minimum Qualifications:

• University degree in HR/Business Administration or similar
• 5+ years of overall work experience in HR Operations/Services
• Previous experience in Mobility/Relocation area is a strong advantage
• Proven work experience in people management
• Fluent in English
• Broad and deep understanding of job function
• Strong knowledge of MS-Office applications