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SAP SAP Intern_Customer Engagement Support_Chinese Speaker_Melbourne 
Australia, Victoria, Melbourne 
711421014

04.07.2024

Expectations and Tasks:

  • The role is an internal role and is part of a team that provides proactive engagement support to colleagues in customer-facing roles.
  • Collaborating with support engagement managers and product consultants to support customer requests and top issues
  • Preparation for 360 customer assessments and follow up of action items.
  • Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CES to take the appropriate next actions
  • Filter requests for critical situations that require immediate action
  • Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
  • Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
  • Building a network across the global SAP organisation
  • Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
  • Actively contribute to the collection and management of metrics required by the CES leadership
  • Other tasks and projects as directed.

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

  • Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business
  • Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
  • Capability to work in a team and collaborate effectively
  • Strong multi-tasking and organizational skills, with excellent attention to detail
  • Flexible and adaptable to changing priorities/complexities
  • Willingness to learn.
  • Ability to take ownership and be adaptable.
  • Analytical competencies and a capacity to communicate clearly – verbal and written
  • Calm under pressure and respectful of others ideas and opinions
  • Customer mindset
  • Business Fluency in both English and Chinese is required