SAP SAP Intern_Customer Engagement Support_Melbourne 

Australia, Victoria, Melbourne 

374740063

Expectations and Tasks:

• The role is an internal role and is part of a team that provides proactive engagement support to colleagues in customer-facing roles.
• Collaborating with support engagement managers and product consultants to support customer requests and top issues
• Preparation for 360 customer assessments and follow up of action items.
• Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CES to take the appropriate next actions
• Filter requests for critical situations that require immediate action
• Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
• Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
• Building a network across the global SAP organisation
• Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
• Actively contribute to the collection and management of metrics required by the CES leadership
• Other tasks and projects as directed.

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business
• Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
• Capability to work in a team and collaborate effectively
• Strong multi-tasking and organizational skills, with excellent attention to detail
• Flexible and adaptable to changing priorities/complexities
• Willingness to learn.
• Ability to take ownership and be adaptable.
• Analytical competencies and a capacity to communicate clearly – verbal and written
• Calm under pressure and respectful of others ideas and opinions
• Customer mindset
• Business Fluency in both English and Chinese is required