Join a team that is changing millions of lives.
next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries ofpossible.
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign® islooking for a. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. Theinteract with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. Receive customer requests through phone, email,and SMS,customer account, support, and document interactions in the CRM database.appropriate resolutionand/or escalation to the correct team in case needed.Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests.omply withthe established Quality guidelines for the business.ccountable to review and complete all coursesin the Quality Management System (QMS).dhere to Company Quality Policy.This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun andmiles.
In this role, you will…
- Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
- Be responsibleto handleall customer interactions with professionalism and within the defined responsetimeframe.
- Follow up on their cases until proper resolution.
- Document all interactions including all details required in the correspondent CRM.
- Report complaints and product safety.
- Achieve a consistent performance considering all KPIs requirements.
- ComplyondeadlinesonLMS courses.
In this role,need …
Typically:
- High School Degree. Technical Degree is a plus.
- 0-2 years of related experience.
- Proficiencyin English. (Bilingual English-Spanish, C1 )
- Understanding of CRM (Preferable SalesForce.com).
- General knowledgeinCustomer Service.
- Computer,internetand e-mail literacy.
- Microsoft Office Packageknowledge (Power Point, Excel, Word).
you are interested. Not the right fit?is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
. Our global team of talented employees develop innovative technology,and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization,digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of theto work.
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Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences anda culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
all ofour employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applyingand verification of employment eligibility will beas a condition of hire.
