changing lives.
In this role, you will…
- Monitor and evaluate interactions (calls, tickets, chats, messages) of Customer Success team members.
- Review and analyze metrics and KPI’s data obtained through the evaluations and dashboards.
- Provides effective feedback for corrective and preventive actions.
- Perform calibrations with team members and stakeholders to reinforce good practices.
- Utilizing company standard software and applications, document QA findings that are shared with customer success personnel and management for review.
- In charge of conducting the work and being responsible for departmental projects with no supervision
- Conduct customer-related investigations for Management, assessing individual, process performance, and organizational performance.
In this role, you’ll need …
- High School Degree. Technical Degree is a plus.
- 2-3 years of related experience.
- Proficiency in English.
- Quick problem solving, attention to detail and decision-making skills.
- Strong communication capabilities, both written and verbal.
- Capacity to work cross-functionally.
- Ability to use cause-and-effect analytical thinking.
- Deep business products and service knowledge.
- Introductory project management skills.
- Yellow Belt Sig Sigma certification is a plus.
- Basic Level Excel certification is a plus.
Global Diversity Statement:
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:
