SAP Associate Solution Support Engineer - BTP 

India, Karnataka, Bengaluru 

709801924

What you will do

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Deliver Core Customer Support by Solving complex customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction
• Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary.
• Use SAP and third-party tools to diagnose issues on customer systems.
• Create knowledge documents, tools, and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …).
• Participate in shift work, including weekends, as scheduled.
• Develop product specialization in at least one product area.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in achieving those projects.

Technologies Supported:

• Client Server Technology
• Security
• Workflow / RFC / Middleware
• Master Data Governance

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 0–2 years of professional experience; new graduates are encouraged to apply.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills. Open and professional communication style.
• High proficiency in English (spoken and written); Proficiency in Japanese is not required but would be considered a significant asset.
• Strong analytical and problem-solving abilities.
• Strong team player who learns and adapts quickly. Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.
• Customer-centric mindset with a passion for delivering high-quality solutions.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

• Career Progression: SAP provides the tools and resources to help employees grow in their careers.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.