Owning Customer experience (CX) and Customer lifetime value (CLV), customer satisfaction for the MR business in the APAC region
Enabling commercial success of the MR business in the APAC region
Ensuring enablers are in place from the business / category to realize commercial plans
Executing Go-To-Market approach and growing plan for the APAC region or imaging business combination leveraging partners and exploring alternative business models with customers
Identifying changing regional situations or in region competitor moves and appropriate responses in region
Supporting strategic deals for the business in zone
Leading the modality sales specialists and clinical team in zone for MR
Developing and implementing sales account strategies in cooperation with the Key Account Managers (KAMs) to meet financial and customer objectives
Managing performance, forecast, markets trends, competition and growth opportunities
Goals to be achieved:
Customer satisfaction, CX and CLV according to plan
Operational excellence (meeting CSG, OIT according to plan with accurate forecasting)
Regional growth plan realized (milestones, deliverables, metrics incl. MS ambitions on track)
To succeed in this role, you’ll need a customer-first attitude and the following
Extensive commercial leadership experience with proven results in the APAC Region;
Experience within the Radiology/imaging domain and demonstrated understanding of the business value chain and key drivers;
Solid experience in defining and deploying strategic plan with proven impact;
Strong track record in building and leading high-performing and diverse teams;
Strategic business acumen and strong customer focus;
Demonstrated ability to lead transformational change;
Broad international background and adaptative leadership style to connect and lead effectively across different cultures;
Operational excellence and persistence in order to deliver the plan;
Empathic leadership and ability to connect and inspire across a range of internal/external stakeholders;
Strategic and business acumen;
Operational excellence (and persistence in order to deliver on plan);