- Executes standard operational/technical tasks typically subject to instructions and work routines.
There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Customer facing
- Lead complicated projects and drive strategic account execution by adapting a proactive approach to identify risks to project success and create and maintain a project risk log; develop effective action plans for resolution as early as possible.
- Provide leadership to customer issue resolution in the technical capacity to improve contribution margin, site quality, vendor selection and safety
- Drive customer satisfaction and process productivity during the installation process ensuring that installations & trainings are completed in a timely and quality manner in accordance with defined global standards, milestones and customer satisfaction matrix
Internal
- Provide guidance and drive closure of project issue resolution to internal stakeholders through timely escalation o fissues.
- Act as key technical liaison to country cross functional teams – Sales, Modality, Services, OTR, Design Center, to drive continuous process excellence, including quality and safety for the respective projects assigned .
Regional
- Drive/Participate in weekly coordination meeting and drive process improvement in technical arena regionally and globally
- Review regional & country technical process to drive down GE costs - OCCR, installation costs, construction costs, etc.
- Additional and ad hoc projects and tasks assigned by manager.
Qualifications/Requirements:
- Bachelor’s degree or equivalent technical field experience, majoring in BioMedical Engineering, Electrical Engineering, Mechanical Engineering, Mechatronic Engineering, Automation Engineering, Civil Engineering or related field.
- 5 years experience in cross-functional for project integration, sale and service support.
- Strong project management skills are required.
- Knowledge in construction field (civil, structural, architectural, electrical and HVAC) with local regulation and global standard codes is preferred.
- Ability to work independently and prioritize multiple priorities to meet scheduled completion dates, execute multiple commitments within the constraints of environment and customer expectations.
- Resourcefulness, commitment, interpersonal, communication and negotiation skills.
- Must have a valid driver's license.
- Must be willing and able to travel regularly, flexible schedule and including overnight when necessary.
- Working knowledge of Microsoft Windows and Office Applications
- Knowledge of AutoCad or other Designing tool
- Fluent (oral and written) in English
Desired Characteristics
- Background in healthcare medical equipment project management and installation.
- Construction field experience for hospital construction such as civil work, structural, HVAC and clean room is desirable.
- Multitasking abilities to drive critical issues simultaneously.
- Independently lead a customer through all aspects of design and requirements.
- Experience in managing people and tasks.
- Experience working with cross functional teams
- Professional Certification is a plus
- Experience working for a Multinational company is a plus
Inclusion and Diversity
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.