EY SAP CX Delivery Manager-Senior Manager 

India, Uttar Pradesh 

705845338

– Job Description

Key Responsibilities:

• Manage & Lead end-to-end SAP project delivery, including planning, execution, and handover for SAP Commerce Implementations and Rollouts to Multiple markets
• Develop project plans, timelines, and staffing in alignment with business requirements and strategic objectives
• Ensure SAP Commerce projects are delivered on time, within scope, and within budget, while meeting quality standards
• Collaborate with client stakeholders, functional & technical teams, to understand business needs and translate them into requirements
• Manage expectations and communication with key stakeholders, ensuring alignment on project scope, timelines, and deliverables.
• Serve as the primary point of contact for project updates and escalations, maintaining transparency and effective communication throughout the project lifecycle.
• Lead and mentor project teams, ensuring that team members are aligned with project objectives and are equipped to deliver high-quality results.
• Foster a positive team culture and provide ongoing support to ensure team members are motivated and productive.
• Identify, track, and mitigate risks that may impact the successful delivery of SAP projects.
• Proactively manage project issues and take corrective actions to ensure minimal disruption to project timelines and deliverables.
• Continuously evaluate SAP delivery processes to identify areas for improvement, efficiency gains, and standardization.
• Implement best practices for project management, change management, and system optimization.
• Collaborate with business and IT teams to drive continuous improvement and optimization of SAP solutions post-implementation.
• Ensure SAP systems are effectively maintained, supported, and enhanced to meet changing business needs.

Qualifications:

• Education: Bachelor’s degree in engineering. MBA is a plus.
• 15 – 20 years of extensive SAP Commerce Experience with a minimum of 5 years in delivery management role
• Extensive experience in SAP Commerce implementations (B2B, B2C, D2C)
• Strong hands-on experience with HMC, HAC, and Cockpits (CMS, WCMS, CS, import, admin).
• Expertise in integration with 3rd party and SAP applications.
• Proficiency in managing and handling Hybris impex content catalogs.
• Deep understanding and experience with Web Services (REST/SOAP).
• Proven experience working with Spring frameworks including Spring Core, Spring MVC, Spring Security, and Spring Integration.
• Solid experience in Java Enterprise Edition (JEE), including Java, Servlets, JSP, and JSTL.
• Strong communication and stakeholder management skills, with the ability to manage and negotiate with both business and technical teams.
• Experience working with Global Clients across geographies
• Proven track record of successful SAP project delivery (both on-time and on-budget).
• Excellent leadership, team management, and interpersonal skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Proficiency with SAP project management tools (MPP, ADO, etc).

What we look for

• Ability to extend our reputation in the marketplace
• Passion for problem-solving and helping our clients with some of their most complex issues

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.