Truist Lead Infrastructure Engineer – Infoblox MS AD - 

United States, North Carolina, Raleigh 

704368837

Regular or Temporary:

English (Required)

1st shift (United States of America)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
4. Documents all relevant end-user interactions and steps taken to resolve incidents.
5. Has occasional contact with end-users.
6. Communicates status of issue resolution to internal customers.
7. May engage and manage outside vendors.
8. Applies in-depth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger, more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex, difficult, or sensitive information.

1. Bachelor’s degree or 8+ years in Enterprise Technology with a focus on Windows-hosted infrastructure

2. Previous experience in the financial services industry and familiarity with financial regulations is a plus.

3. Expert-level experience supporting and deploying Infoblox DDI

4. Expert-level experience supporting Microsoft AD and Group Policy in a large-scale environment.

5. Expert-level experience supporting Microsoft DHCP

6. Experience with Quest Change Auditor, Enterprise Reporter, and Recovery Manager for AD

7. Microsoft certifications are a plus (MCSE, etc.)

8. Experienced in networking technologies, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, Routing, Switching, Firewalls, IPv4/v6, in Intranet/Internet/Extranet environments.

9. Experience with ServiceNow, CyberArk, virtual servers, and PowerShell scripting experience.

10. Strong analytical and problem-solving skills

11. Strong verbal, written and interpersonal communication skills.

12. Strong organizational skills.

13. Ability to work independently and as part of team on multiple overlapping projects.

14. Ability to operate effectively in a geographically dispersed organization.

15. Customer focused, service-oriented attitude.

****Telecommute/remote options will be considered****

Up to 25 lbs.Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.