Cisco Customer Program Manager Services Delivery 

United States, California, San Jose 

70385815

services delivery forproviding the vision, strategy,to ensure services are delivered

What You'll Do

be responsiblea program of services covering both CX Professional Services and Expert Care Servicesprovide leadership and oversightto ensureservices are delivered, within budget,with high qualitywhile achieving customer satisfaction.You will align with theand end-to-end adoption plans to understand and align onopportunities toWhile the role is an individual contributor role you will lead a matrix team of resources assigned to the various projects andservices to provide visionthe program. You will be the first point of escalation forcomponents of the program working with Project Managers and High Touch Operations Managers to ensurecustomer satisfaction.

• Perform overall program-level planning, resource management, stakeholder engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations

• Act as a mentor and first point of escalation to Project Managers

• opportunities foradditionalbusiness, provide input to presales evaluation, requirements gathering, and renewals

• in scopingof new services andvalidatingquoted scope aligns with communicated activitiesand services.

• risk, issues and develop risk response strategy atthe  programlevel

• Lead the execution of contract Change Management process at the program level

• Manage partner/subcontractor delivery and commercials

Who You'll Work With

You will be a CX Delivery Leadership team member for a high-profile Web Service Provider. You will work directly with the Customer Experience Leader, Customer Experience

Who you Are

You are the maestro,You are a talented project manager, who

Requirements:

• Twelve (12) + years industry experience in a project and program management environment ina networking or Service Provider role

• years experienceleading large programs

• Successful demonstration of managinglarge scale budget or P&L

• Twelve (12) + years industry experience in a project and program management environment in comparable industry, ideally (notrequired) in an IT/Telco centric organization

• Working knowledge of two or more of the following technology families: Routing & Switching, Service Provider Networking, Data Center Switching, or Network Security.

Why Cisco?

• #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

• Nearly everyinternet connection around the world touches Cisco.We'rethe Internet's optimists. Our technology makes sure the datatravelingat light speed across connections does so securely, yetit'snot what we make but what we make happen which marks us out.We'rehelping those who work in the health service to connect with patients and each other, schools, colleges, and universities to teach in even the most challenging of times.We'rehelping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need andconnecting

• We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big andsmall thingsin life to big career moments. And giving back is in our DNA (we get10 daysoff each year to do just that).

• we'recommitted to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

• Don'tcare. Tattoos? Show off your ink. Like polka dots?That'scool. Pop culture geek? Many of us are. Passion for technology andworld