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Your key responsibilities
Your role is essential to the success of the team’s products, you will be providing consultative engagement in the most complex problem management activities, thus helping to drive client satisfaction, demonstrated using various KPIs and metrics. You’ll be responsible for Solution Design and Engineering, Solution Certification, Documentation and Operational Escalation support.
In the Solution Design aspect, you will create designs based on industry best practices, solid engineering principles while clearly ensuring fit for purpose localization. As part of solution certification, you will ensure appropriate software versions have been selected, reviewed and appropriately tested. Deployment instructions and standards are created allowing the technology estate to be updated by deploying certified code and configurations globally.
In the Service Documentation aspect, you will develop and maintain documentation for configuration guidelines and templates. Document new services as built for handover to the Operations team. You will engage with Level 3 support teams ensuring they have the necessary training and knowledge base articles to be successful. This will include the creation and periodic review, and maintenance of Knowledgebase articles as required.
Skills and attributes for success
To qualify for the role, you must have
Ideally, you’ll also have
What we look for
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities andfreedom to make things better.Whenever you join, however long you stay, the
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