Microsoft Customer & Partner Experience Manager 

United States, Washington 

703172871

Minimum Qualifications:

• Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 10+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management

  • OR equivalent experience.

• 8+ years proven experience as a transformational leader, with a track record of successfully leading large-scale organizational change.
• 2+ years of enterprise experience leading, supporting, and implementing change initiatives that align with a Customer Success Organization's (CSO) strategic goals.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 5+ years of Healthcare experience working in business operations leadership roles
• Six Sigma Black Belt Certification

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until June 13, 2024.

• Strategic Leadership: Develop and articulate a clear vision for the organization's transformation, aligned with overall business objectives. Collaborate with executive leadership to define and execute a comprehensive transformation roadmap.
• Change Management: Lead change management initiatives, ensuring effective communication and engagement at all levels of the organization. Implement strategies to foster a culture of adaptability, innovation, and continuous improvement.
• Inovation and Technology Integration (Digital): Identify and evaluate emerging technologies and trends that can drive operational efficiency and enhance business performance. Oversee the integration of technology solutions to support and accelerate transformation efforts.
• Operational Excellence: Streamline and optimize business processes to improve efficiency and effectiveness. Implement key performance indicators (KPIs) to measure the success and impact of transformation initiatives.
• Cross-Functional Collaboration: Work collaboratively with functional leaders to ensure alignment of transformation efforts with business unit goals. Foster a collaborative environment that encourages cross-functional teamwork and knowledge sharing.
• Talent Development: Identify skill gaps and talent needs to support the transformation agenda. Develop and execute talent development programs to enhance the capabilities of the workforce.
• Risk Management: Identify and mitigate potential risks associated with transformation initiatives. Develop contingency plans to address unforeseen challenges.
• Reporting and Accountability: Establish reporting mechanisms to provide regular updates on the progress of transformation initiatives. Hold teams accountable for meeting established milestones and objectives.