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Citi Group Global Custody Client Service Senior Analyst 
United States, New York, New York 
703162518

22.04.2025

직무목표

  • Global Custody 고객의 요구에 맞춰 적극적이고 높은 수준의 서비스 제공을 통한 고객 만족

주요 업무 및 책임

  • Regional 책임자에 상부보고 및 에스컬레이션을 담당함
  • custody 고객의 오퍼레이션 관련 고객서비스 담당자로서 일상적인 문의사항에 대해 응대하고, 리전/글로벌 오퍼레이션 팀과 협력하여 오퍼레이션 이슈를 처리.
  • 고객서비스의 불편사항을 파악하거나, 고객관계에 이슈가 발생하는 경우, 즉시 문제해결을 위해 오퍼레이션과 협력하여 문제해결
  • 문제발생시 고객과 Citi의 분야별 전문가 그룹(Subject Matter Expert)간 커뮤니케이션을 담당함.


자격요건

  • 해외 증권, 채권, FX 및 파생 상품에 대한 실무경험 또는 전문지식(증권투자상담사, 투자상담사 자격증 소지자 등)
  • 높음 위험관리 의식과 관리능력
  • 원활한 고객소통능력 및 글로벌 커뮤니케이션 스킬 및 능력
  • 적극적이고 긍정적인 업무태도 및 원활한 대인관계, 고객 서비스 마인드
  • Excel, Word 등 MS office 활용 능력
  • 유관경력 7년 이상 우대

근무조건

  • 고용형태 : 전문직
  • 연급여 : 당행 내규 및 경력에 따름
  • 복지 : 당행 내규에 따름
  • 근무지역 : 서울 종로구 새문안로 50 씨티빌딩

Responsibilities:

  • Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
  • Process various hedge fund tasks, including calculating net asset value, reconciling cash and holdings, and pricing securities
  • Offer advanced solutions for assigned securities processing areas
  • Provide guidance and assistance to junior staff
  • Oversee the set-up of new hedge funds, while representing a securities processing team, and acting as the analytical and procedural expert
  • Serve as analytical or procedural expert for securities processing deliverables/initiatives
  • Prepare expense budgets, analyze expense calculations, and prepare unaudited financial statements
  • Ascertain fund value and allocate values to each investor
  • Assist with the development of new techniques and streamlining hedge fund/securities processing activities
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 5-8 years of relevant experience
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • Bachelor’s Degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Securities and Derivatives Processing


Time Type:

Full time

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