Netflix Payments Fraud Operations Manager 

United States, California 

702619117

RESPONSIBILITIES

• Respond to real-time fraud attacks against the service using both internal and external tools, working on-call as required (part of on-call rotation)

• Collaborate effectively cross-functionally throughout the organization (Regional Payment Leads, Product, Customer Service, Data science & Analytics, Engineering, Finance and Legal, among others) in the investigation and remediation of fraud patterns

• Support core payments methods, such as cards, direct debit, wallets, DCB, UPI, among others

• Support proactive efforts to (a) measure and (b) mitigate fraud risk without negatively impacting core metrics and the broader customer experience

• Interact with outside partners (e.g., fraud prevention vendors, processors/acquires, card networks, issuers) to address problems while focusing on identifying and addressing underlying causes

QUALIFICATIONS

• Familiar with merchant fraud prevention solutions, global payment systems, payment methods and flows - 4+ years experience ideal

• Able to take on complex situations as well as understand key metrics and how they impact the business

• Strong SQL skills, highly analytical with an ability to make data-driven decisions and translate identified opportunities into actionable changes

• Critical thinker with strong problem solving skills and high attention to detail

• Clear, effective communicator

• Able to remain highly organized in a loosely structured, fast-paced environment

• Excited and curious about being involved in global payments fraud prevention and the prospect of delivering high-quality entertainment throughout the world

• High level of intellectual curiosity focused on generating results, and exhibiting the highest personal and professional standards of integrity and ethics

• Very organized and ability to manage multiple workstreams at once

• Motivated, disciplined, and able to work autonomously

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000.