JPMorgan Technology Support III - Application Engineer 

United States, Texas, Plano 

699667426

As a Global Payments Quality Manager within the Cross-Functional team, you will be responsible for managing a team of Analysts responsible for testing, and analyzing processes, data, and completed work across supported team and products. You will monitor day-to-day quality assurance reviews, participate in cross functional calibration meetings, provide guidance, and work collaboratively with stakeholders to ensure performance is monitored, communicated, and implemented in accordance with controls and Standard Operation Procedures (SOPs). You will analyze results to identify trends and work with business partners to drive solutions to issues. You must have robust leadership and analytical skills, the ability to manage time and a willingness to tackle new and difficult challenges. In addition, you should have some level of understanding of banking systems, and experience working on small projects and driving automation.

Job responsibilities

• Lead and develop a team of analysts, across locations, to meet quality, business, personal goals, and manage performance
• Manage and maintain resources for the quality program across multiple products
• Create and implement quality strategies as part of the leadership team
• Lead and participate in automation effort and small projects
• Participate in and provide operational quality support for audits and control testing
• Review quality data to identify trends and partner with business leaders to improve quality
• Design, implement, and manage quality assurance programs
• Collaborate with quality leaders to continually enhance and mature the quality program
• Support root cause and corrective action analysis, planning, and verification
• Proactively review charters, procedures and processes for updates and enhancements
• Identify gaps and compile data, trending results, and present quality assurance metrics results and potential recommendations to leadership

Required qualifications, skills, and capabilities

• 5-7 years’ experience in Financial Services, Risk Management, or Wholesale Payments with a bachelor’s degree or equivalent experience is required
• Extensive knowledge of quality management best practices, root cause and corrective action, and defect elimination
• Excellent verbal and written communication skills and ability to adapt style to the appropriate audience
• High-level communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
• Robust interpersonal skills and ability to collaborate with key stakeholders
• Self-motivated, strategic, and results oriented, with a focus on problem resolution
• Ability to manage expectations, deliver results and effectively communicate outcomes
• Experience with automation tools such as Alteryx, UI Path, Large Language Models (LLM), etc
• Demonstrates leadership skills and flexibility in a fast-paced environment
• Independent decision making and critical thinking skills
• Advanced Microsoft Office skills including Excel, PowerPoint, and Word