BMC Staff Customer Success Specialist 

Brazil, São Paulo, São Paulo 

698982977

• Drive product adoption and use case expansion within your customer base

• Showcase the aptitude to build trusted relationships with executives and key stakeholders within customer organizations to understand their strategic goals, generate proper levels of adoption, manage renewals, and create new revenue opportunities (expansion/upsell/cross-sell)

• Showcase the aptitude to demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)

• Participate in cross-functional initiatives designed to transform process, tools utilized by the Customer Success organization

• Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan

• Generate customer advocates and advocacy assets.

• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems.

• You have the ability to embrace, live, and breathe our BMC values every day!

• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)

• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog

• Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.