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Philips Field Service Engineer Taiwan 697705742
You are responsible for
• Plan and deliver assigned service to customers with high quality, including corrective maintenance, preventive maintenance, installation and FCO; Focus on the efficiency and service quality.
• Develop and maintain good relationships with customers, ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
• Support services business
• Attend training and develop relevant knowledge and skills, Focus on service competence level and actual service capabilities.
• Provide service support to team members as required, Focus on good team work.
• Prepare and provide kinds of Service Report on an accurate and timely basis
• Other tasks assigned by team & companyYou are a part ofTo succeed in this role, you should have the following skills and experience
• Bachelor or above degree in Biomedical Engineering, Electrical Engineering, Computer Science or other related major
• Over 2 years’ work experience of customer service in healthcare industry or medical information system; Fresh graduate is also considered
• Strong technical knowledge on healthcare products
• Strong communication skill
• Clear and logic thinking
• Ability to handle multi tasks
• Good execution skill
• Excellent English skill in reading and writing
• Willing to take responsibility and travel
•and self-management
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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