Citi Group Production Support Analyst 2-4 Yrs 

Malaysia, Penang, George Town 

697218163

Overview of Citi:

Established for more than 200 years, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance

Job Description:

Key Responsibilities

· We are searching for a highly motivated and enthusiastic person who will provide front line support Citi’s proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform

· Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency

· Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

· Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams.

· Communicate effectively with operations, technology, and business partners on a regional or global basis.

· Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

· Interact with software vendors to provide best solutions to business problems.

· Participates in disaster recovery testing

· Participate in application releases, testing and deployment into production if required.

· Perform post release checkouts after application releases and infrastructure updates.

· Develop and maintain technical support documentation.

· Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

· 2-4 years of experience in System Analysis, applications support roles.

· Knowledge or working experience with Unix or Linux environment. Knowledge of ETL jobs.

· Knowledge or working experience on relational databases - Oracle, Microsoft SQL. Should have good knowledge in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements is a plus.

· Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)

· Strong design & execution bend of mind to help resolve complex technical issues.

· It is desired but not mandatory to have experience with ETL/Database Development tools.

· Passion for technology, eager to learn and make a career in Technology

· Knowledge on data analysis and reporting tools is a plus

· Intermediate or Advanced English

· Bachelor's Degree in Comp science, IT, or other engineering disciplines. Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills, knowledge, or work experience

Time Type:

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