Responsibilities:
- Provide excellent customer experience by engaging with internal & external customers.
- Operate specialized Cellebrite systems to perform digital forensic work on mobile and computer devices.
- Ensure all forensic activities are completed to an extremely high standard.
- Work to standard operating procedures in line with ISO 17025 accreditation.
- Prepare detailed reports and documentation.
- Record lab activity in the case management system in real-time.
- Deliver feedback to the lab management for quality process improvement.
- Respond to customer incidents and inquiries.
- Travel to customer sites and corporate events.
- Attend global conferences and meetings periodically.
A must
This is a unique position, which will require, above and beyond the technical background, a highly trusted person:
- Singapore citizen.
- Holding current security clearance with Singapore authorities or previously held clearance (not more than 2 years expired) ; Candidates are required to have a G50 security clearance or the ability to get one.
- No criminal history.
Education/Experience:
- Bachelor's degree in digital forensics or a technology-related field.
- Several years (2 to 5 years) of experience in digital forensics - Preferred.
- Experience in electronics or software quality testing is a plus.
- Past law enforcement experience is a plus.
Skills/Knowledge:
- Understand mobile phone technology, mobile OS basics.
- Basic understanding of how Linux & Windows OS and networks work.
- Committed and enthusiastic to exceed customer expectations.
- “Can do” personality, adaptive and able to work independently.
- Quick learner, tech-savvy.
- Excellent communication skills – verbal & written.
- Excellent teamwork and collaboration skills.
- Creative problem-solving skills & investigative analytics skills.