Rapid7 Project Manager - Customer Onboarding 

United Kingdom, Northern Ireland, Belfast 

696412999

About the Role

In this role, you will:

• Manage a sizable portfolio of higher tier clients and complex projects.

• Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout

• Manage engagement fulfillment to align with timeline, budget and resource requirements

• Manage resources to the appropriate mix of billable project or directed, objective-based activity

• Engage cross-functionally to drive a first class and smooth project delivery experience for the client

• Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology

• Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts

• Work to support and continuously improve the project automation modules within our CRM

• Hold Customer Success Onboarding peers and team members accountable to methodology and PSO best practices

• Actively participate in execution of Customer Success Onboarding team and personal quarterly goals

• Contribute new ideas and/or process improvements to improve Customer Success Onboarding efficiency and customer experience

• Assist to support and drive internal initiatives across the Customer Success Onboarding Team and cross-functionally across the organization

The skills you’ll bring include:

• 2-5 years of experience in a project management or operational role

• Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done

• You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance”

• You consider Excel and PowerPoint old friends, not enemies

• Experience with CRM Systems (Salesforce, FinancialForce, NetSuite, a plus but not required)

• Fundamental understanding of project management methodology

• Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement

• Bachelor's degree or equivalent experience

Nice to have, but not required:

• Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)

• Experience working in a services organization within a software company

• Knowledge of and an appreciation for Rapid7 solutions and products

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.