Fortinet Technical Account Manager 

Canada, Ontario, Ottawa 

696187903

Job Duties and Responsibilities

• Technical support through Forticare Platform
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Recommend actions based on analysis
• Installation and configuration assistance using service points
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues WSR.
• Conduct Quarterly Service Report (QSR).
• Work closely and provide direct technical email and phone support to our customers in the AMERICAS Region.
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation.
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Qualifications

• Bachelor / Engineering degree on Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority.
• Must be a citizen, or be legal resident and have a valid working visa for the hiring country.
• Must currently live in hiring country and close enough to attend office meetings.
• At least 1 year of experience on any Security Orchestration, Automation and Response (SOAR) technology.
• At least 1 year of experience on any Security Information and Event Management (SIEM) techology.
• At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security.
• Experience as operating systems administrator, either Microsoft Windows Sever or UNIX flavors/variants
• Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI.
• Experience designing and/or operating/maintaining Wireless networking in a secure way.
• At least 2 product certifications on Networking, Firewalls, VPNs, IPS, Antivirus, AntiSpam, URL Filtering or Vulnerability Managers; that can be from Fortinet or from other competitor products is a plus.
• At least 2 years of experience on engineering postsales activities, including technical meetings, Proof-of concepts, Technical trainings, product sizing, solution design, assisting and professional services.
• An independent information/network/computer security certification from SANS, (ISC)2, ISACA, BS7799/ISO17799 is a plus.

Knowledge, Skills, and Abilities

• Strong oral and written communication skills in English, French is a plus.
• In-depth technical knowledge on computer networks and Internet security
• Clear understanding of the engineering role within the technology-sales process.
• Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
• Strong understanding of SIEM and SOAR technologies.
• Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5.
• Strong analytical skills, oriented to details.
• Ability to be autodidact and learn new knowledge areas on his/her own.
• Proven track as problem solver.
• Highly organized. Capable of working and multi-tasking across multiple projects.
• Self-motivated, with ability to work without direct supervision.
• Adaptable and flexible, operating in a fast-paced, dynamic environment.
• Demonstrated experience working on distributed teams is a plus.
• Deep understanding of Database solutions and Database security systems is a plus.

Working Conditions, Mental, and Physical Demands

• Travel requirements around 30% of the time.
• Work in an office environment or remote work
• Long periods of talking on the telephone
• Ability to work after hours
• Ability to work on night shift under a rotation period.
• No restrains to travel to USA, Mexico, Caribbean and South America.