Amazon Technical Account Manager - Telco Enterprise Support 

Canada, Ontario, Toronto 

206776716

The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
- 2+ years of technical engineering experience

- 3+ years of experience with operational parameters and troubleshooting for two (2) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics /Security / Applications Development in a distributed systems environment
- Experience in Informational Technology operations
- Development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and/or other cloud offerings
- Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks
- Networking (DNS, IPsec, BGP, VPN, Load Balancing).