SAP Innovation & Automation Engineer- Concur 

India, Karnataka, Bengaluru 

695943721

• Design and deliver innovative solutions that increase the efficiency of Product Support

• Participate and deliver solutions that drive supportability improvements within Product Support

• Build and maintain the necessary infrastructure that supports all automations and innovations created.

• Participate and resolve any appropriate vulnerabilities identified as part of our security compliance procedures.

• Create and maintain documentation on all solutions created and managed by our team.

• Provide ongoing support and troubleshooting of these solutions for Product Support – Concur.

• Participation in the design to use new technologies, tools, and processes to improve the quality and the effectiveness of Support

• Promote and actively support SAPs Support transformation strategy including the move from reactive to preventive, bi-directional support, and the content driven support experience.

• Contribute and participate in change management activities to deliver these solutions.

• Collaborate with teams on data and trends to manage Support backlog and propose innovative automations to improve support efficiency.

• Participation in the design to use new technologies, tools, and processes to improve the quality and the effectiveness of Support.

• Deliver data, metrics, insights, processes, and tools to achieve outstanding business outcomes across all support activities.

• Continually improve support operations and processes through simplification and automation.

• Activities to harmonize and optimize support employee’s enablement and on-boarding

• Collaborate on operational and transformational projects.

• Ensure in-house development automations compliance in terms of SAP guidelines.

• Execute internal proactive activities that drive case deflection and issue prevention, while improving case efficiency and resolution speed.

• Is responsible for and actively engages on the necessary recurrent routines and practices that shall take place to plan, review, evaluate and prioritize the ongoing demands and incoming requests.

• Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient, and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect, and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking.

• Encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for unusual ways to find solutions, reward ideas, extraordinary achievements, and innovations, accept failing investments, think, and act lean.

• Stakeholder management: demonstrate ability to effectively manage and communicate priorities across diverse stakeholders

• Demonstrate ability to translate customer needs and priorities: act as an effective advocate for our customers’ needs

• 6 months or more experience with object-oriented programing languages including but not limited to Python

• 6 months or more experience with managing and maintaining appropriate infrastructure to support custom

• Experience with creative problem solving for new and undocumented issues

• Experience in technical documentation

• Technical skills (testing, debugging, tracing, verifying complex customizing)

• Fluent verbal and written English

• Bachelor degree in technology, Business, or equivalent work experience in related field preferred.