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Cisco Technical Consulting Engineer SD Poland, Lesser Poland Voivodeship, Krakow 695572622
18.09.2024
This Technical Consulting Engineer position offers hybrid working but you must be based inNo travel is required but it is preferable for you to be in reach of Krakow to be in this office once a week.
What You’ll Do
- Drive problem resolution for issues experienced in customer environments.
- Diagnose, troubleshoot and resolve incidents related to Cisco products, services or solutions.
- Provide answers for products, services or solutions questions.
- Create or update, and deliver problem resolution, project collateral and/or knowledge transfer.
- Assists in documenting and resolving technical problems found in products and solutions.
- Engage and drive appropriate resources for critical issues
- Maintain accurate documentation in incident and knowledge management systems
- Ensure case management guidelines are followed
- Effectively communicate (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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