Microsoft Technical Support Engineer 

Romania 

692412815

Required
Extensive technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
• Strong network and, or VoIP experience with underlying technologies such as:
o Routing and Switching Protocols,
o TCP, , DNS, QoS, SIP
o VLANs, and WAN protocols and technologies
• Experience working with Windows Server, Active Directory
• Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams

Experience in one or more of these areas desirable:
• Experience in Office 365 Authentication and voice offerings
• Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect
• Previous experience deploying, administering and, or supporting Enterprise Unified Communications solutions
• Ability to analyse and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications
• Experience troubleshooting and resolving problems on Skype for Business Online, Microsoft Teams, Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019.
• Experience working with network capture, analysis tools: Netmon, WireShark, HTTPs decryption tools

Language Qualification:
English Language: confident in reading, writing and speaking.
Fluecy in German/French/Italian would be an advantage.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements