Microsoft Technical Support Engineer 

Romania, Bucharest 

552195240

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND multiple year experience of technical support, technical consulting experience, or information technology experience
o Hands on working experience in technical support, technical consulting experience, or information technology experience.

Language Qualification:

English Language: confident in reading, writing and speaking. OR
Fluent in German, French, Italian and confident in reading, writing and speaking English.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.