Uber Program Manager Quality Innovation 

United States, West Virginia 

692329332

• Develop Quality Automation strategies in collaboration with program teams, staying abreast of emerging technologies in the market.

• Collaborate with the Quality Platform lead to set up and evaluate potential tech partners through Tech Pilots, conducting User Acceptance Testing (UAT) as necessary.

• Lead a small, agile team dedicated to increasing efficiency, scale, and scope of audit practices.
• Develop and document the procedures, metrics, data requirements, etc. for validating automation logic and model health across various platforms.
• Provide training and/ or create the processes or resources necessary to build automation support in languages other than English.
• Establish governance on automation logic, models, and their applications, defining metrics and addressing limitations.
• Continuously monitor the accuracy and optimization of automation models, including facilitating the regular maintenance and tuning of models in production.
• Develop Quality Tooling strategies for new modalities (video, self-service, etc), ensuring effective implementation in partnership with the Quality Platforms lead..

• Proven experience in Quality Assurance Automation, including strategy development, implementation, and governance.
• Readily embrace emerging technologies and stay updated on industry trends, particularly regarding advancements in AI, GPT, and LLM technologies related to the Quality domain.
• Strong understanding of software testing methodologies and practices.
• Experience leading or managing small teams.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams.
• Attention to detail and analytical mindset for problem-solving.
• Skilled in adaptable communication and can create clear narratives using data and anecdotal evidence, also comfortable speaking in front of senior leadership teams.
• Bachelor's Degree or equivalent experience

• Experience in establishing and evaluating potential tech partnerships.
• Skilled in deploying automated solutions at a large scale across diverse languages and regions.
• Possesses extensive knowledge of Quality operations and a track record of implementing Quality automations within a call center environment.
• Experienced in formulating and executing QA tooling strategies.

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$99,000 per year - USD$110,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.