JPMorgan Technology Support II 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

691028646

Objective: As a Communication Specialist, you will be responsible for translating technical information into business-friendly communications. You will work closely with business and technical partners to ensure accurate and timely updates throughout the incident lifecycle.

Responsibilities:

• Efficiently manage communications for crisis-level events from start to finish, including assessing impacts and communicating updates to internal and external clients.
• Engage in a variety of ad-hoc duties advocating on behalf of the client experience.
• Draft and disseminate timely, consistent, and meaningful updates on major incidents, including impacts, mitigation, and resolutions.
• Collaborate with Technology Operations and Application teams on large-scale, complex issues.
• Serve as the primary point of contact for digesting technical information and communicating it to internal business partners.
• Produce field-facing impact lists to support communication efforts related to prioritized issue reporting requirements.
• Demonstrate discretion and high integrity in managing sensitive issues and consumer data.
• Manage and prioritize different work-streams and projects that may span several months.
• Rotational on-call availability based on team needs.

Skills and Qualifications:

• Exceptional written and verbal communication skills in English, with the ability to convey complex technical information clearly and effectively.
• Experience collaborating and influencing stakeholders across multiple teams and lines of business.
• Strong judgment and independent decision-making ability, comfortable with evolving situations to meet critical timelines.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Proficiency in Microsoft Suit applications.
• 3+ years of client interaction experience is desirable.
• Knowledge of the Merchant Services industry, products, and services is a plus.