JPMorgan Relationship Manager-Payments-Associate 

United States, California, Palo Alto 

689378979

As an associate Relationship Manager reporting to the Executive Director of the strategic client sector within Merchant Services, you will primarily be responsible for working with senior Relationship Managers in support of a portfolio of strategic global clients. You will be required to collaborate closely with senior Relationship Managers and partner with the firm-wide coverage team to deliver our JPM Payments value. You will be accountable for maintaining strong relationships with key decision-makers and influencers both within client relationships as well as internal partners. You will be coached and supported to meet your objectives which will be shared and reviewed regularly as part of your ongoing development. The JP Morgan Merchant Services’ profitability goals are achieved through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities

• Support senior Relationship Manager in their strategic management of a portfolio by executing deliverables proactively via both written and verbal communication
• Collaborate with wider firm coverage and support teams to meet business objectives and maintain client satisfaction.
• Acts as a principal point of contact to internal partners, and as a contact for the client relationship on behalf of Merchant Services
• Support senior Relationship Manager in creating and delivering quarterly business reviews, meeting materials, compelling financial and market analysis to support proposals to expand business.
• Support leadership on key initiatives which support business growth and retention
• Travel required

Required qualifications, capabilities, and skills

• Demonstrated ability to grow and retain client relationships through effective use of relationship management and client consulting skills
• 2+ years of payment industry experience
• Strong MS Office Suite skill set with a high emphasis in Excel and other business related database programs i.e. Salesforce
• Demonstrated ability to work across cultures with internal teams and external clients with professionalism and a bias to action
• Strong organizational and presentation skills
• Exceptional verbal and written communication skills

Preferred qualifications, capabilities, and skills

• Master’s in Business Administration
• Bachelor’s degree or equivalent experience

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