Collaborate with FC Operations leadership team and partners to further develop and prioritize its ongoing optimization book of work
Provide guidance on prioritization and next action on critical activities being managed across the project team
Provide thought leadership on reengineering, process and communication simplification, with the goal of continuous improvement and optimization
Partner with key Operations team members to ensure initiatives owned across the function are successfully tracking to deliverables, timeliness and expected outcomes
Accountable for overall program management, including leading regular communications to leadership on progress, risks and mitigates
Qualifications:
10+ years of experience across multiple disciplines, including Operations, Program Management, Process Development and Reengineering, Relationship Management, and Control & Risk Operations
Strong collaboration skills and ability to partner and influence cross-functionally and at all levels of the organization without direct managerial authority
Requires strong understanding of the expectations of the Personal Banking and Global Wealth businesses in meeting risk and regulatory requirements
Demonstrated expertise in organizational and/or process redesign, with LEAN and/or Design Thinking experience or certification a plus
Team player that demonstrates and promotes a positive team culture
Excellent written and verbal communications skills
Advanced MS Office, particularly PowerPoint and Excel skills
Bachelor’sdegree in Business, Operations, Communications or equivalent experience, Master’s degree a plus
Project and Program ManagementProject ManagementFull timeJacksonville Florida United States$130,880.00 - $196,320.00