SAP Commerce Solutions Advisor - Customer Experience CX 

United States, New York, New York 

689167528

RESPONSIBILITIES

• Showcase expertise as a subject matter advisor in the commerce industry to prospective customers and be an expert in SAP Commerce Cloud and associated CX AI solutions for Commerce.

• Contribute to sales and marketing events, both on-site and remote, such as NRF and SAP-run marketing events.

• Provide support for analyst discussions and presentations in the commerce domain.

• Partner with sales, customer success, and business development teams to comprehend customer-specific commerce requirements.

• Support RFx programs with prospects and customers

• Design and architect solutions aligned with customer requirements within the commerce ecosystem, encompassing order management systems, CRM systems, customer data systems, and marketing systems.

• Offer Solutions Advisory support by delivering digital assets, out-of-the box or customized demonstrations tailored to the customer's commerce environment.

• Act as a liaison between sales and product engineering teams to convey feedback on product enhancements, feature requests, and market requirements within the commerce space.

• Provide post-sales support for the adoption and utilization of solutions through detailed hand-offs, business reviews, product updates, and solution clarifications.

• Stay current on commerce technologies, industry trends, and competitive landscape to ensure the relevancy and competitiveness of offered solutions.

• Support internal teams and alliance partners, and lead thought leadership projects to enhance team processes and products.

• Develop and promote innovative solutions for the team, customers, and prospects.

• Be a mentor and a coach.

• Minimum of 3-5 years of experience working with enterprise commerce customers in Direct to Consumer, Retail, and B2B as a Presales Engineer/Consultant or Solution Architect.

• Working knowledge of Cloud, Hosted Services, SaaS/PaaS models, cloud-based networks.

• Experience in headless/composable, SEO, POS, order management, omni-channel solutions, and understanding the relationship of commerce to other solutions in the eco-system.

• Demonstrated ability to present to business and technical C-suite decision-makers.

• Technical architecture, integration, and security expertise would be advantageous.

• Proven capability to manage virtual as well as in-person customer meetings.

· Industry-Tailored – Industry-specific functions and workflows to meet your most critical business needs.

· Insightful – Embedded AI automates processes, for in-depth insights, and increased efficiency.

· Connected – Connect business processes end-to-end with full integration across your SAP applications.

· Adaptive - Modern, cloud-native solutions that enable agility, adaptability, and scalability.

• Equips businesses with robust tools to create and oversee online storefronts, deliver tailored shopping experiences, manage product catalogs, and enhance the purchasing journey for customers.

• Empowers businesses to efficiently process and fulfill customer orders, manage inventory, and track order status from placement to delivery.

• Enables companies to gather, organize, and analyze customer information from various sources, providing valuable insights for strategic decision-making.

• Offers automation tools for marketing processes, including email campaigns, lead scoring, and social media management, to engage and nurture potential customers effectively.

• Enables seamless management of the sales pipeline, customer orders, and after-sales service, ensuring a smooth and holistic customer experience.

• Automation of time-consuming tasks, predictive analysis of data from across the enterprise, personalized approach to all customer interactions.

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