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Apple AppleCare Vendor Alliance Manager United States, California, Elk Grove 6864466
Today
- 7+ years contact center Supplier management experience or client services/account management experience with a contact center service provider
- Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
- Effective analytical and structured problem-solving skills, with excellent communication and collaboration skills exhibited in complex operational settings
- Ability to distill complex challenges into a cogent strategy, and to present the strategy using content and talking points in a way that can be consumed by a broad audience
- Highly organized and able to make decisions based on a broad set of variables, quickly and efficiently
- Able to travel approximately 1 time per quarter, occasionally more than once
- Bachelor's Degree, or equivalent experience
- 12+ years of experience managing technical support and/or customer care contact centre operations
- Ability to work well with business owners to understand business needs and objectives
- Ability to work autonomously, and to collaborate optimally with a peer group
- COPC Registered Coordination Certification preferred
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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