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Apple Product Manager Conversational Support United States, Texas, Austin 686440780
14.04.2025
Responsibilities include: Own customer-facing conversational experiences across web, Messages, voice, and Apple Support app Tackle ambiguity with curiosity and address gaps that show up at each stage of the product lifecycle Create visual frameworks to communicate complex work Actively contribute forward-looking ideas and participate in roadmap planning
- Bachelors degree and 6 years of experience launching cross-functional software development products, or 3 years and a Master's degree
- Experience creating products or tools reliant on large language models (LLM)
- Experience specifying and analyzing performance data to demonstrate impact and identify gaps and opportunities
- Experience partnering with product designers and user researchers to create intuitive and easy-to-use interfaces
- Understanding of the technical basics in building complex conversational systems, familiarity with JSON, payload, RAG, fine tuning, and intent recognition
- Experience with conversation design, UX design
- Experience with internal platform tools and products
- Familiarity with customer support systems
- Seeks to build strong relationships beyond your working team
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