JPMorgan Operations Payment Lifecycle Specialist IV - ECCO Payments 

Philippines, Quezon City 

684637258

Job Responsibilities:

• Execute client payment requests with 100% accuracy after performing necessary controls
• Process and verify requests efficiently to maintain portfolio and escalate aged items
• Identify and escalate errors or exceptions promptly
• Respond effectively and timely to routine queries and complaints
• Identify and implement process efficiency opportunities in a controlled manner
• Create and update SOPs and documentation, ensuring adherence to standards and policies
• Foster a positive work environment by maintaining healthy relations and supporting teammates
• Conduct cross-training and knowledge transfer with team members
• Address performance issues consistently and professionally, with emphasis on deadlines, quality, and procedures
• Manage projects and collaborate with partner sites
• Adapt to night shifts and extended hours during high volume days

Required qualifications, capabilities, and skills:

• At least 3 years of work experience, particularly in International Payment Processing Operations
• Working knowledge of various aspects of Payment Operations
• Experience working in a back office role of a foreign private sector bank/public sector bank or its processing arm
• Strong interpersonal and team communication skills
• Understanding of the Banking and Financial Services Industry
• Excellent verbal, written, and presentation skills
• Proficiency in MS Access, Excel, PowerPoint, and Word

Preferred qualifications, capabilities, and skills:

• Working knowledge of SWIFT & international payment conventions & practices