Senior Associate - EM Retain Administration
As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols
Ticket management & QA, including:
- Handle and resolve tickets, efficiently through expert utilization of RM Hub SharePoint.
- Conduct Quality Assurance reviews for team members to minimize understanding gaps.
- Support team members in meeting SLAs, contributing to reduced errors and improved Turnaround Time.
- Oversee first level escalation management for the aligned team and incorporate best practices as part of continuous learning and application.
- Data Management and Reporting, including:
- Monitor and ensure thorough data cleansing process.
- Uphold adherence to report timelines.
- Ensure the timely completion of all assigned activities by the team members.
- Collaboration and Support, including:
- Collaborate effectively with the Technology Enablement & analytics team (TE&A) by providing support for any new additional tasks.
- Maintain open communication channels to facilitate seamless collaboration with stakeholders.
- Support in team development, oversee team workload, and ensure well-being.
Supervising Associate
- Coaching and developing/Indirect line management
- Associate RMT member on understanding of RM hub SharePoint ticket, reporting context and provision of insightful information
Skills
- Minimum of 3 years of experience in Retain and reporting.
- Proficiency in Retain, MS Excel, MS Office and basic knowledge of Power BI.
- Programming Skill - Python
- Experience with Retain reporting.
- Strong communication and stakeholder management skills.
- Excellent teaming and interpersonal skills.
- Positive attitude and ability to excel under tight timelines.
What we look for
- new things in this fast-moving environment
- An opportunity to be part of a market-leading, multi-disciplinary team in the onlyintegrated global assurance business worldwide.
- Opportunity to work with EY GDS Assurance practices globally with leading businesses
- Continuous learnin g: You’ll develop the mindset and skills to navigate whatever comesnext.
- Success as defined by you : We’ll provide the tools and flexibility, so you can make a
meaningful impact, your way. - Transformative leadership : We’ll give you the insights, coaching and confidence to be the
leader the world needs. - Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use
your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.